You'll receive an email with the tracking number when your controller has been shipped. We aim to have the controller in your hands within 3 to 4 weeks of placing your order.

You can sometimes fix stick drift by cleaning your controller with isopropyl alcohol, but replacing the joystick modules inside the controller is often required for a permanent solution. You can also try to work around the problem by calibrating or adjusting the deadzones where possible.

Go to My Orders and sign in with your Microsoft account (using the same email address and password that you used to place your order). Click on symbol of a person at the top right of the page and select My orders. If you don't see your controller order, it was not completed.